I'm on the same boat now! I have been trying to get in contact with TPG for a week and a half. I'm moving wanted to move my service and because they only do chats I stayed on the chat line for hour and a half and no one. For days and finally got an email saying I need to email firstname.lastname@example.org. Again no answer for days. I tried chat again. Tried phone. Tried chat finally got to someone. Gave them my details told them i wanted to CANCEL and again this moderator Amiel just says will connect you over now...thank you. Bye for now. What does that mean? Has it been cancelled. I'm also writing a complain to ACCC now. Its impossible to cancel. There is no direct email link and your requests are just always denied. I get charged for nothing while I want to cancel. They make it so difficult.
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