After a week and a half with no internet, the technician appointment finally arrives today (Monday). I take the day off work as I’m told that there needs to be someone at the premises and the technician does not show up. No call or text from TPG to let me know. They had confirmed the appointment by text on Friday. Unacceptable service. I understand that rescheduling is sometimes necessary but how can they not have a system in place to inform the customer?! I’d love to send them a bill for a day of my time. Bunch of #{%{^{ers . I’ve lodged a complaint with the ombudsman but hold out no great hope. Guess we’ll try and get this fixed and then give these tools the flick. ... View more

Hi Team, My internet has been down since yesterday (18th February) and I have been unable to get through to Support either last night or today. I have spent over an hour on hold both days - this is getting a bit ridiculous. The NBN Network Connection Device (NCD) has been flashing red (connection icon) and clicking non-stop. I have restarted the device over a dozen times both connected to the wall socket as well as disconnected. Same result. There are no other sockets in the apartment and no other devices connected. Can someone please contact me ASAP as both my wife and I need the internet to work. Kind Regards, ... View more