We've heard back from the Engineer handling your case and I was advised that your case has been escalated to Telstra due the possible fault found on the network and a Telstra communications technician has been scheduled to attend to the service difficulty anytime between now and 18/Mar/2018. Your attendance is not required.
Our Engineering team is continuously monitoring the progress of this case and they will provide you with updates via phone call or SMS where possible.
Thanks for giving us the opportunity to help you on this matter. Please don't hesitate to reach out should you need further assistance.
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