Yes , I have been advised a technician will be on site but I will have to wait another 12 days later! I was told to upgrade from ADSL2 and it will solve my speed issue but instead the problem has exacerbated. Meanwhile I am sitting on speed dropping to 0.8Mbps to 1.2Mps and your case manager is indifferent even having the gall to tell me its free internet and I will not be charged for it until such time? So far I have spoken to 3 case manager and apart from one earnest individual the other two were total apathetic. As for customer service, it was very poor and I had to keep calling back when the case manager was suppose to call me did not do so. This has been very disappointing, exasperating and a total misrepresentation and deceitful to get us upgraded and not solving the issue. You can be certain I will make it very clear to others to be wary of your poor support. I intend to take the matter up with TIO because of your representation of product services and deliverables.
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Hi, I just switched from ADSL to NBN, received the modem and router and also an sms to advise i should connect them and awaiting activation. I did everything as required but could get it working and I called, waited for ages finally Ieft my number twice but nobody called back at all and this is liek 90 mins past! Prior to that I spoke to 4 customer support person and all gave different response and the worse is I had an indifferent case manager called Gabriel. I even gone online to check status and then it tells me working hard on the progress of installation. It is just so aggravating and frustrating and I woudl definitely rate TPG support as very poor and would not recommend them to anyone for NBN. As I am writing this email for help I am still waiting on the call. Disappointing!
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