Hi @tashjem01,   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection   In your case,we have identified a fault on the NBN network, thus an NBN technician has been booked to fix this.   ... View more