Hi, im Quang Le at unit1/11 Argyle st, west footscray, vic. Untill now, we don’t have internet connection for a month just because of we upgraded our plan from adsl to nbn. Your tech support said that might be we had a confliction with our neighbor (using optus provider) and need to find out who is using our id location, but we checked with our neighbor and their provider - optus - and get their answer that our id location is available for use. So now i need to tpg’s support or an answer about my case, when and how i can get my internet connection, because i still have to pay our money for tpg for last month while my internet is not work. If i want break my contract with tpg and find another provider, what i need to do? I need your exactly answer at the shortest time, we are too tired for waiting, and now my children staying at home but no internet for their online learning. Thx. ... View more