Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.   Regards Peter ... View more

Hi @oharep27,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection   We have checked the status of your connection and it shows up and running now. Let us know if we can be of any assistance.   ... View more