Thanks David Our connection may have passed your tests but it really is very consistent with no data connection, slower speeds and dropouts between 10am and 12pm. Is there anyway you can look into this? Or if we can record this happening. Our internet was fine when we first moved in, then it consistently dropped out at 11am for an hour and now it is disconnecting for 2 or so hours. Even with the new modem and technician visit. I also have a signal booster. I am currently 2m away from the modem and experience all this. I looked through your article and done everything it's suggested. Can you please advise the cause of if we should move to another provider in our area? Thank you Tammi
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For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
In your case, the issue has been raised to our wholesale partner NBN Co. and they are working on sending a technician to fix the issue.
You will receive further updates via SMS or phone call.
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