TPG Community

Prubster · ‎13-06-2020

It's not just there live chat. It's happening with their social media now too. Spoken to at least 4 different people via their fb account. Normally getting replies within 1-4 hours. Then as of Wednesday no answer. They were going to email me, but still no email. I've sent a few reminder messages, no replies. Hello customer service, are you there?!?!?

Prubster · ‎15-05-2020

Here i still am, A week later and my speeds at 0.85mb/s. So that's it, I have to pay $60 a month for basically nothing?

Prubster · ‎11-05-2020

I'm about 2km from my exchange. So really not that far. ADSL2+ area speed 11509 Kbps ADSL2+ My speed last Saturday ~ 400-40 Kbps If you don't believe me, i'll attach a picture from my speed test.

Prubster · ‎08-05-2020

I have been a TPG customer for 7+ years and i have lost track of the number of times i've called or emailed. My internet speed commonly vary from 2mb/s to .01mb/s (normally on the lower end). Everytime i call i go down the same route. rebooting moderm, they check the line, they tell me they have notice on the logs i've had dropouts. Then after i while i'm told that it's my cabling in the house and that they'll send a tech out so my house. Yeah yeah, i've done all that a number of times. In fact over this seven year time frame i have pulled out and replaced my wiring a number of times. I tend to give up live with the crap connection for another 2-4 months. On rare occations i do get 6+mb/s, so i know it's possible. But like i said its below 2mb/s a good 80% of the time. I believe that ISP's have to supply a minimum of 2.5 or 3mb/s connections. As my connection is below this minimum, this is a breach of our agreement and the ACCC guarantees that come with the purchase of a product or service.

Prubster · ‎03-03-2020

Hello @appecherla2620, I to am very disappointed with TPG's offer. I have been incharge of the internet connections at my households for the past 10 years. I agree that setup fees for existing long term customers is clearly a money grab. I to are refusing to commit to a 18 month contact as i may be moving in the next 12 months. You should look into a company called Belong. There setup fee is fare less than TPG. They have slightly higher monthly costs, but these costs are still shadowed by TPG's cost even after 12 months. I've done the maths. If TPG doesn'y value us as customers, why should we stay loyal to them. I'll be swapping to Belong in the next few months as soon as the NBN is avaliable. Frankly i've been putting up with TPG for to long anyway. I've replaced the lines in my house twice in the last 7 years because they told me that's why my ADSL connection was bad. They are happy to get paid every month for a sub-acceptable connection. I already feel they owe me hundreds of dollars for not being able to supply me with a connection stable and over 2mb/s connection. This "new" setup fee is just the last straw.

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About Prubster

Re: Live Chat Doesnt work

Re: TPG cannot supply the base speed

Re: TPG cannot supply the base speed

TPG cannot supply the base speed

Re: ADSL to NBN move