For new services, we recommend customers to check first if their service has been installed and activated.
We have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated.
If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help
With regard to your NBN HFC setup, this specific article may help you better understand how the service will be installed NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
We have also coordinated your concern to our Provisioning Team and they have discussed the concerns raised.
Let us know if we can be of further assistance.
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