TPG Community

ncanqn · ‎20-03-2020

Just an update. I got connected to NBN today. Technician came out and scratch his head because cannot detect the trace signal at the NBN box. After a while found my telephone line is still connected to telstra telephone network without passing through NBN box. He then connect back to NBN box and working as expected. Finally we figure out what had happened. So roughtly two months ago my adsl signal was lost (must be because NBN team connect me to NBN network). Since I contact TPG about my ADSL issue, Telstra technician came out, cut the cable and connect me back to ADSL. Today NBN technician cut the cable and join back to NBN network. Well done guys.

ncanqn · ‎06-03-2020

Thanks. Got a call last night. Technician has been booked in 2 weeks time.

ncanqn · ‎05-03-2020

No one bother to follow up after 48 hours since calling and 24 hours since posted ????

ncanqn · ‎04-03-2020

Hi, I received a text message says "You are required to connect your NBN modem" last night while my ADSL was still working. I did that for 30 mins but only power led was solid blue, others were kept flashing. Reconnected ADSL modem and I backed online. It seems my telephone line has not been switch over to NBN because ADSL is still working? I have called TPG support last night and there is no update till now. Can someone check and update me? Regards. Ken

TPG Community

About ncanqn

Re: No FTTC NBN Signal

Re: No FTTC NBN Signal

Re: No FTTC NBN Signal

No FTTC NBN Signal