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About tdh123

since ‎13-03-2018
‎12-10-2018
tdh123
Level 2

Re: ADSL+2 Connection

by Level 2 in Broadband Internet
‎17-03-2018 10:29 AM
‎17-03-2018 10:29 AM
Call now, I did not receive any call yesterday or today. Call now - 0423 435 449 ... View more

Re: ADSL+2 Connection

by Level 2 in Broadband Internet
‎16-03-2018 03:01 PM
‎16-03-2018 03:01 PM
Shane, look like we are going around circle here. I said I do not have a service with any other RSP so how do I know which Telco to ring. I have called Telstra myself and they said it got nothing to do with them. Now this property here is using copper wire (not HFC) so who in Australia beside Telstra own this line (Optus/NBNco?). Now, if I understand correctly, TPG is paying someone a fee every month to lease this line to provide ADSL so if TPG do not spell out who this company is then how do a small customer like me know who to call. ... View more

Re: ADSL+2 Connection

by Level 2 in Broadband Internet
‎16-03-2018 01:44 PM
‎16-03-2018 01:44 PM
Ok, Shane, I am sure what ADSL+2 it is (Stand-alone, Off-net, On-net, Nake or whatever....) What I had is a ADSL+2 service that works for the last 7 years and it stopped working a few days ago. Someone somewhere is obviously pressed the wrong button or connected the wrong wiring. All I need is TPG to get this service back to its status before this problem happen. As I mentioned before, this is a VOIP phone connected to the modem and it is not working. I also connect a normal phone to the wall socket and there is no dial tone. You can have a look at my account to see what services I have there. I DO NOT have any other service with any other Telco/RSP. Thanks ... View more

Re: ADSL+2 Connection

by Level 2 in Broadband Internet
‎16-03-2018 12:42 PM
‎16-03-2018 12:42 PM
Phone is not working, this is a VOIP service, phone connnected to modem.  ADSL not working so phone is not working also. ... View more

Re: ADSL+2 Connection

by Level 2 in Broadband Internet
‎15-03-2018 04:51 PM
‎15-03-2018 04:51 PM
Hi TPG    Any update/progress to this problem please (ticket no. 50024555). If I don't hear anything by tomorrow afternoon, I have no choice but to cancel the services and go to Belong(Telstra). It's their telephone line so things move quickly.   Thanks   ... View more

ADSL+2 Connection

by Level 2 in Broadband Internet
‎15-03-2018 07:39 AM
‎15-03-2018 07:39 AM
Hi TPG    I have an ADSL+2 and a VOIP phone services that had been working perfectly for the last 7 years. Suddenly, the PPP and DSL on modem lights gone off. Call technical service, customer service and TELSTRA multiple times in the last 2 days and it is going nowhere. There is a problem on the line but TPG and Telstra said they are not the RSP that own that line (or service number). Originally the POTS phone service was with AAPT and then iiNet took over. Applied for TPG ADSL+2 stand alone sercvice in 2011 and transfer voice service from iiNet (POTS service) to TPG VOIP service ($9.99 per month) in 2014. Please investigate this problem for me ASAP as you get a new customer rep each time I call up again and I have to go through the whole process again. Thanks ... View more
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