Im using a wired connection. The internet is extremely slow. The connection always drops out before a webpage could finish loading. Maximum speed is currently 16Kbps. Most websites will not load. There is no outage in my area. I have messaged about this yesterday.  The issue has not been solved. I need someone to fix this as soon as possible. ... View more

Im using a wired connection. The internet is extremely slow. The connection always drops out before a webpage could finish loading. Maximum speed is currently 16Kbps. Most website will not load. I need someone to fix this as soon as possible. ... View more

The internet is not usable today. Please fix this. ... View more

Still no service. Technichian came today, checked everything. After he did everything he could the internet and phone still do not work. The upstream led on the NBN modem wont stay solid. It keeps flashing then turns off. The downstream led will only stay on for a minute. Please send someone now to fix this now. I have work to do on the online. I cannot delay this any longer. ... View more

Friday evening the internet is no longer working. The upstream led on the modem will flash for a bit then disappear, then the downstream led would start flashing after a minute then stay solid. Then the upstream led would start flashing again. This has been going on an endless loop all night. The TPG NBN50 internet connection has been extremely unreliable since I signed up to it at the beginning of the year. Several technicians throughout the year have only fixed it temporarily. The technician on Wednesday said the nbn modem may be faulty. The nbn modem has never been replaced. I need someone to fix this permanently. ... View more

The dropout issue is still happening. I need someone to fix this please. I have sent the ping/trace route results to networktest@tpg.com.au ... View more

It was fine for a few hours on Thursday but it is not working today.  Can you please get someone to fix this permananly. The issue has not been solved.  Ive only had this NBN internet for 9 months and so far it has been less reliable than the ADSL connection I used to have. I really need this to stay fixed permananly. I dont want to have a temporary connection all the time. The Technician needs to know this has happened several times now and needs to make a permanant fix instead of a temporary one.   ... View more

The internet was fixed last week but it has now become unusable again. This is the fifth time this has happened. I need this to be fixed permanently. I really dont like to keep paying TPG money everytime I wait upto a week without a working internet connection for someone to come and fix it. The internet is just not usable when Im waiting for someone to come.    http://tpg.speedtestcustom.com/result/aba16610-190e-11eb-bcf2-cd34db0584dd           ... View more

Hi,   The line is unusable again. I need it to be fixed please.   Do you have another plan that is: -Not NBN -Same 50Mbps speed -No DL limit -Same price?   I dont want to keep experiencing this line degradation every couple months.   Thanks. ... View more

After it was fixed a couple days ago speed is going down again. Right after it was fixed speeds were 47Mbps. One day later speed dropped to 21Mbps. Today it is 6.8Mbps. Soon it will be unusable again. I dont want it to get to that level again and have to wait for an engineer or tech to get it fixed. This has been an ongoing issue since I signed up to NBN50. I would like to use NBN50 without the speed degradation every time it gets repaired.   Thank you very much. ... View more

A few days after the speed issue with my NBN50 was fixed it then went back down to around 2-3Mbps and gradually got slower after this. I was able to tolerate this until now. The connection will now regularly disconnect during the day and night. I use the internet between12am-6am.    I would like the connection and speed issues fixed and stay fixed please.   Current speed test attached.   Thank you very much.       ... View more

My download speed has also slowed down in the past few weeks at Inala QLD. When NBN was installed, download speed was at around 44Mbps. Now the download speed has dramatically slowed to speeds where it is much slower than the old ADSL2+ speeds I used to have (14Mbps DL on ADSL2+). Now watching streams is very slow choppy low quality.   I have not changed any modem parameters when I recieved the modem from TPG.   I have reset the modem, swiched off the wifi on the modem and have no change in speed.   I will not call technical support again because I cannot get through after being cut multiple times. Just wasting my time and phone credit there.   I would like someone from TPG to get the download speeds back to normal please.   Thank you. dszczepina       ... View more