Hi @reececullen,   service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage     If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection   If the issue is particular with the Wi-Fi, we have also created these articles that may help address the concerns raised: Easy Steps to Improve Wi-Fi Connection In Your Home Wi-Fi troubleshooting steps - No Internet/Connection In your case, we are working on sending a new router and further updates will be provided via SMS once it becomes available. ... View more