Hi I have a prepaid NBN home phone bundle and I am wondering why I consistently get billed on the 8th of the month for the home phone even when payment for the previous month was late and so TPG subsequently switched off the phone. Last months bill was due 8th February, phone was off from 11th or 12th February, I paid in full 28th February, phone was reconnected 29th February now I am being billed again for 8th March. I realise that my billing period is obviously the 8th of the month but as it is a prepaid service it seems unfair to be paying for another full month of service only 9 days after the phone was reconnected. Could you please help me understand.
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