Hi there,   I'm facing 2 issues, both related to the TPG website not working. Can you please help with the below 2 issues?   (Note: I have already tried clearing my cookies and site data, using a different browser, using a different computer, a different mobile device, as well as with a different WiFi and mobile internet connection, all with the same outcome. I have tried several times at different times of the day, yesterday and today.)       1. I received an email saying that my broadband fee would increase. Within this email, there is a URL link to opt-in to a free 12 month NBN100 speed upgrade. The link in my email does not work. The page hangs for several seconds and always results in a "This site can’t be reached" (ERR_CONNECTION_RESET) error page.   => Can you please officially opt my account into the free 12 month NBN100 speed upgrade, since I am unable to access the URL?       2. I am unable to log in using the Account log in page. After typing the username and password, the return page is always an error page with the following text:   The requested URL was rejected. Please consult with your administrator. Your support ID is 576d7a47-22d1-4a39-9ecb-96f804ab2341 Error 403 - Forbidden F5 site: ty8-tky   Is there an issue with the website at the moment?   => Can you please check why my account cannot be logged into online anymore, and help get it working?       Thanks, Andy ... View more

Hello, our modem doesn't appear to receive power anymore and all lights are off. The modem was installed newly along with the nbn box around July 2020 (around 2 years ago). What are our options? ... View more

Hi,   For the past 2 weeks, our Home Phone has had no dial tone and only soft "white noise" ("shhhhh...").   When calling home, an automated voice says: "Destinations you have dialed congested, please try again later." Can you please check if there an issue with our Home Phone service status?     We have already done these tests.   * We are on the Home Phone and ADSL2+ bundle. * Have already seen https://www.tpg.com.au/support/adsl-modem-wiring.php * Have already done isolation test, connecting a traditional cord phone to wall. * Have already done isolation test, connecting 2 other cordless phones to wall. * Only 1 wall outlet at home. * ADSL2+ internet still works.     Please help out soon, as we have already not had any working home phone for 2 WEEKS.   I sent a message via Contact form on 7th March 2020, and no one has replied until today (4 days).   Thanks, Andy ... View more