Hi, I received my hardware for my new FTTC connection on the 13 Feb. Today I called TPG to arrange  an installation appointment which i have been told is required. I have spoken to two reps and transfered twice. The second rep 'Anne' had no idea what I was talking about, was very frustrating to deal with, talked in riddles and was a time waster. How can TPG staff not know the procedures for getting the NBN going? I have now been waiting for than an hour, and hopefully will be connected to someone soon who knows what i need to do, and arranges the next step for me. I am led to believe that I need to make appointment at my premises to complete the setup. I just got disconnected after more than an hour of waiting for no one.. thank you TPG. What NOW?     ... View more