Hi @IrwinCA,   We have created and article which should address the concerns raised.   This article contains information regarding TPG's  basic modem configuration settings and how the equipment must be set up.   This also includes a list of other TPG equipment that you may be able to use in the future:   List of all TPG broadband setup and modem guides on Community   Our record shows that you have been in touch with one of our technical specialists who assisted in configuring your router and your connection shows up and running now.   Should you need further assistance, feel free to search community for help or contact us and we'd be glad to assist you. ... View more