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About unikoman

since ‎17-03-2020
‎22-04-2020
unikoman
Level 2

Re: Cannot upgrade online to from NBN12 to NBN50

by Level 2 in NBN Installation
‎19-03-2020 10:01 AM
‎19-03-2020 10:01 AM
Spoke to a second support consultant, same thing.  I'm about to lodge TIO complaint and churn to another ISP ... View more

Re: Cannot upgrade online to from NBN12 to NBN50

by Level 2 in NBN Installation
‎18-03-2020 08:09 PM
‎18-03-2020 08:09 PM
Spoke to someone from chat support this arvo, they said they were going to do it, still not done.   ... View more

Re: Cannot upgrade online to from NBN12 to NBN50

by Level 2 in NBN Installation
‎18-03-2020 02:55 PM
‎18-03-2020 02:55 PM
Any update on this ?   Still cannot upgrade! Unfortunately there was an unexpected error when submitting your registration. We apologise for the inconvenience caused. Please contact TPG Customer Service on 13 14 23 for further assistance. When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists > ... View more

Re: Cannot upgrade online to from NBN12 to NBN50

by Level 2 in NBN Installation
‎18-03-2020 09:03 AM
‎18-03-2020 09:03 AM
Can someone please help. I cannot upgrade my plan, I need faster speeds as I need to work from home and skype voice seems to be cutting out. ... View more

Re: Cannot upgrade online to from NBN12 to NBN50

by Level 2 in NBN Installation
‎17-03-2020 09:52 PM
‎17-03-2020 09:52 PM
my phone is now working. ... View more

Cannot upgrade online to from NBN12 to NBN50

by Level 2 in NBN Installation
‎17-03-2020 02:31 PM
‎17-03-2020 02:31 PM
Hi When I try to upgrade I receive an error :   Unfortunately there was an unexpected error when submitting your registration. We apologise for the inconvenience caused. Please contact TPG Customer Service on 13 14 23 for further assistance. When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >   When I try to call I get disconnected! Everytime. I also have issue with my phone not working since installation (#6345895) cannot contact anybody, emailed no reply.   This is my last resort before I break contract and go to telecommunication Onbusdman     ... View more

Re: Phone line not working

by Level 2 in NBN Installation
‎17-03-2020 02:20 PM
‎17-03-2020 02:20 PM
Ticket #6345895 Can some one plese respond.  We had no phone for 4 days now.   ... View more

Phone line not working

by Level 2 in NBN Installation
‎17-03-2020 11:15 AM
‎17-03-2020 11:15 AM
Hi I have received new modem and NBN NCD and plugged everything in,  Internet is workjing, but the phone line is not, rechecked cabling and followed FTTC installation Guide. Phone is plugged into Phone 1 on modem.   when trying to dia in says phone is not connected, when trying to dial out dials number but then get a continious tone. ... View more
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