Hi, I have no internet and no msg from TPG saying you have activated my account. I was told on the phone that as soon as NBN came and installed the NBN part i would have access, it says I'm supposed to recieve a message from TPG saying it is activated.....why has this not been done??? How hard can you possibly make it for me to have internet?? This is probably one of the worst experiences i've ever had.    Can you please confirm and activate my account ASAP and sort out why i am still YET to have working internet???    Thank you, Alex  ... View more

Hi there,   I have been trying to get my NBN installed with TBG for over 2 weeks now with literally no updates. Everytime i have called i am told it will be processed and take 2-4 days. I wait, and nothing. Now that you are no longer able to assist because i cannot call and speak with an agent (not that this has been much use in the past either) nor can i get any assistance with your so called "chat support". This is due to your working from home, which must be nice, but i am unable to use internet at my home so i am having to use my phone which is costing me a ridiculous amount.    This is out of control ridiculous, If i dont hear from someone today I am cancelling my plan and going with a new provider. I have recieved no updates, or communications about anything. I have been with TPG for years but this is just not feasible and there really is no excuse for such poor service.    Thanks, Alex  ... View more