I am trying to urgently cancel my NBN account. But I can't speak to anyone , either online, or n the phone. Can anyone please help ? Many thanks, Daniel ... View more

Hi @4293602,   Welcome to the community!   There are different caused of dropouts that you may experience.   Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings. Dropouts caused by ongoing outage in your area. In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? We have created this article that can guide you on How to Check for NBN Network Outage   We ran an initial test to the service it shows connected to our network and no dropouts was detected. Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.   Regards,    ... View more

Hi @4293602,   Welcome to the community!   There are different caused of dropouts that you may experience.   Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings. Dropouts caused by ongoing outage in your area. In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.   Easy Steps to Improve Wi-Fi Connection In Your Home Wireless Channel on your modem - what is it and why should I change it? We have created this article that can guide you on How to Check for NBN Network Outage   We ran an initial test to the service it shows connected to our network and no dropouts was detected. Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.   Regards,    ... View more