Hi @leichen0621,   Welcome to the community!   We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation   Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.   New Connection Setup Help   In this particular case, we've seen that the service is installation is not yet complete, based on the latest update NBN Co. will send an NBN Technician to close the service installation.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you. Regards,      ... View more