TPG Community

UBQT · ‎10-04-2018

Good Morning, I spoke to another TPG tech yesterday evening and she did a bit more detailed tests with my line and router. She came to a conclusion that there was indeed a fault in my line and raised a support call to get someone from the engineering/technical team to contact me within 24hours but I received an email from TPG this morning stating that my Ticket# xxxx775 has been resolved and the case is now closed. Can you please confirm if thats indeed closed and what was done to rectify the issue as this all happened overnight and I doubt a tech would have attended to fix the issue? Thank you. Thank you.

UBQT · ‎09-04-2018

Hi Shane, I was in touch with a TPG tech, we tested increasing the "line stability" for a few days and that seemed to have reduced the dropouts (but it did dropout a few times even with that fix). And ever since they reverted back the change to how it was earlier, I've had constant dropouts, at times for hours until I manually restarted the router. This has gotten worse and can I get you to investigate further. Also, I did notice this morning that some sort of telco works have happened over the last week or so with fresh spray marking on the roads and dirt all over the footpath and road surface. Would this have led to the constant dropouts I've been experiencing over the past few weeks? Thank you for your assistance once again. Rustom.

UBQT · ‎03-04-2018

Not today, i've already got a few appointments after work. Tomorrow after 3.30 should be perfect. Thank you.

UBQT · ‎03-04-2018

I'm at work now but anytime during the day should be good to call and discuss then I can action once I get home or remotely login and test if possible. If they need to attend, then tomorrow between 11.45am to 12.30 Perth time or anytime after 3.30pm. Also, is the dynamic IP change so often as i mentioned in my original post? Thank you.

UBQT · ‎03-04-2018

Hi Shane, Thanks for getting back quickly on this. I'm using the TPG supplied modem in bridged mode with all my Routing and Switching done by an Ubiquiti EdgeRouter POE5 and Unifi UAC-AC-LR for WIFI. The issue is across wireless and wired clients as the TPLINK's Internet light turns off and it kills the internet. I've got Samsung, LG and Apple phones, HP desktop and laptop. Will PM you my account details as soon as I learn how to PM, haha Talk to you soon.

UBQT · ‎03-04-2018

Hi TPG Support, I've been having issues with my NBN connection since day one - firstly my dynamic IP keeps changing sometimes few times in an hour and at times once in few hours (i understand it is dynamic) but the frequency is very random. Is this normal? Secondly and most annoyingly, over the past week, my Internet light on the TPLINK VR1600v modem keeps going out (DSL light is still lit). It would work sometimes after a power cycle and most of the times it doesn't. This has been happening every few minutes now...and last night the Internet light was off for the whole night until I restarted the modem this morning and it worked for 2-3 mins and its off again. Are you able to assist with this please as this is getting really frustrating. Thank you.

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About UBQT

Re: FTTN NBN modem keeps disconnecting

Re: FTTN NBN modem keeps disconnecting

Re: FTTN NBN modem keeps disconnecting

Re: FTTN NBN modem keeps disconnecting

Re: FTTN NBN modem keeps disconnecting

FTTN NBN modem keeps disconnecting