Hi @Ahra_G    Though the NBN technician seems to have improved the number of dropouts, our NBN connection is unfortunately still dropping out.   Could you please ask them to come for another visit.   Dropouts since visit: 2020-03-28 01:04:58 [3] PPP: ppp3 LCP down 2020-03-28 01:04:58 [4] PPP: ppp3 LCP down 2020-03-28 01:16:32 [3] PPP: ppp3 LCP down 2020-03-28 01:16:32 [4] PPP: ppp3 LCP down 2020-03-31 10:43:52 [3] PPP: ppp3 LCP down 2020-03-31 10:43:52 [4] PPP: ppp3 LCP down 2020-03-31 13:07:25 [3] PPP: ppp3 LCP down 2020-03-31 13:07:25 [4] PPP: ppp3 LCP down   Can you also please also make sure that we get a discount on our first invoice to compensate for the extra data we had to use on our mobile phones.   Kind Regards,   Xander ... View more

Hi @Ahra_G,   Last night the connection dropped again during a zoom meeting and this morning we already had this list of dropouts: log (10).txt:2020-03-25 06:34:00 [5] System: EWAN link down log (10).txt:2020-03-25 06:34:10 [5] System: EWAN link up 1000 mbps log (10).txt:2020-03-25 06:34:14 [5] System: EWAN link down log (10).txt:2020-03-25 06:34:25 [5] System: EWAN link up 1000 mbps log (10).txt:2020-03-25 08:04:02 [5] System: EWAN link down log (10).txt:2020-03-25 08:04:10 [5] System: EWAN link up 1000 mbps log (10).txt:2020-03-25 08:04:15 [5] System: EWAN link down log (10).txt:2020-03-25 08:04:26 [5] System: EWAN link up 1000 mbps   Please let me know if there is any sort of logging I can setup on my end to give you more information, so this problem can be fixed.   Also I have tried to reach TPG through chat, but I only get messages that employees are already helping other people and to try again later. I understand you are trying to keep employees safe, but it would be great if you can make sure that customers can still reach you. Some simple ideas like getting a better chat tool with a queue and showing people how long they might have to wait. Or maybe even hiring more people. In the current situation, it would be a great help as there are a lot of people without jobs and more people are relying upon your internet connection to stay in their job.   Kind Regards, Xander ... View more

Unfortunately, we are still experiencing problems with our new internet connection. This evening particularly annoying as the dropouts happened during a Zoom meeting. The logs showed the following: log (7).txt:2020-03-23 18:32:38 [5] System: EWAN link down log (7).txt:2020-03-23 18:32:47 [5] System: EWAN link up 1000 mbps log (7).txt:2020-03-23 18:32:51 [5] System: EWAN link down log (7).txt:2020-03-23 18:33:02 [5] System: EWAN link up 1000 mbps log (7).txt:2020-03-23 19:24:26 [5] System: EWAN link down log (7).txt:2020-03-23 19:24:35 [5] System: EWAN link up 1000 mbps log (7).txt:2020-03-23 19:24:40 [5] System: EWAN link down log (7).txt:2020-03-23 19:24:51 [5] System: EWAN link up 1000 mbps log (8).txt:2020-03-23 20:00:58 [5] System: EWAN link down log (8).txt:2020-03-23 20:01:06 [5] System: EWAN link up 1000 mbps log (8).txt:2020-03-23 20:01:12 [5] System: EWAN link down log (8).txt:2020-03-23 20:01:23 [5] System: EWAN link up 1000 Mbps   The times indicated are 1 hour earlier than they happened. Connection has been really unstable tonight.   Please help us fix this issue, so we can continue to work from home. ... View more

On the Friday that week our connection completely dropped. Only having the Online LED blink on the NBN box while the other 3 LEDs remained off. I also received an SMS from TPG that the connection was down in our area. Once it came back the problem with dropouts we were experiencing seems to have been fixed. ... View more

I'm having the exact same problem with the installation that was done this Monday 16/03/2020.   Could you please check on your end and come back with a proposal to fix this.   This makes working from home with the current COVID-19 policies from our work a lot harder. ... View more