I am an Internode customer experiencing the same issues. (Don't worry TPG reps, not looking for support here - Just adding my input.) I have been calling Internode Provisioning every day for an update on the issue. Every day they advise me they have no update and that there is no ETA and that the matter has been escalated. The only difference today is that they added NT and QLD is affected along with SA and WA. Being in IT myself, I just find it extremely difficult to understand how a systems issue can take this long to resolve, when surely all carriers such as the TPG and it's subsidiaries would have some kind of SLA that would have prompted for this issue to be resolved as soon as it can. In my case, 2 weeks and 3 days and counting of no service, just doesn't seem like TW are in any rush to meet any kind of service level agreements. I even wonder how much pressure is our ISP putting on their carrier to come to a resolution. I also would have liked for any two of the ISP's such as TPG for you and Internode for me to have listed this in their outages page, for me it doesn't seem like they are taking it seriously enough for it to be put on their outages page, I am sure heaps of customers would be impacted by this being a multi-state issue. Here's hoping that this gets resolved by end of this week.
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