Hello, As per the advice given to me over the phone from TPG I sent an email on 16 March 2020 requesting my NBN is cancelled on today’s date. It has still not been cancelled and yesterday I was charged. Can you please advise it is to be cancelled today. Please see below a copy of the email I sent to cancel@tpg.com.au On 16 Mar 2020, at 6:45 pm, Lauren Parsons <laurenparsons88@hotmail.com> wrote: Good evening, Could Iplease organise to cancel my NBN internet. Customer ID/Username: 5895581 Account Holder\\\'s Name: Lauren B Parsons Reason For Cancellation: No longer required Requested Date of Service Cancellation: 21 March 2020 Can you please confirm cancellation via email. Thank you, Lauren Parsons (DOB: 21/05/1988) 1/106 Linton St, Kangaroo Point 4169 ... View more