Hi @vmkothari,   Welcome to TPG Community!   TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. The initial billing cycle commences when your install is complete. By operating this way we are able to keep costs down to continue offering the best value deals possible to our customers. The installation process begins as soon as we receive these specified funds from the customer. The installation process generally takes less than 10 business days but can take longer in some cases.   In your case, the service has been installed on time and we can see that it is up and running now.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.           ... View more