Hi @geoleigh,   Welcome to the Community!   We can see that the issue has been escalated to our Engineering Team for further investigation. The case has been lodged to NBN Co. and the case engineer has been in touch and discussed the technician visit schedule.   Our Engineering Team is closely monitoring the case and will contact you via SMS or a phone call to provide additional updates.   If you need any assistance, feel free to drop us a message. Thank you. ... View more