Hi @6464184,   For customers who want to upgrade/downgrade their NBN plans, we have created these articles which may help:     Using TPG My Account & Online Account Info How to Change NBN Plan Online via TPG My Account   In your case, we can see that the plan upgrade has been completed.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.     ... View more