Hi Apelupoto,  Thank you for contacting us. Please drop me a private message with your account details (Username/Customer ID together with the address on file) so we can check your account status.   How do I private message (PM) in the community: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093   Regards, ... View more