I've had no internet for two weeks, and ironically you have switched off the ability to contact you any way other than via the internet. Your live chat option is permanently unavailable and I am chewing through hotspot data from another provider whilst you still bill me for a service you cannot provide. I live in inner Sydney and there are no NBN outages listed for my suburb. I want an eta on when you can provide me the service you are billing me for, and confirmation you will NOT be charging me for the last two weeks.
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