Hi All,   My TPG broadband internet suddenly stopped working on the 8th of Jan. After multiple calls to TPG tech support etc, its still not resolved as of the 17th of Jan. A TPG technician came to my home last week and after some checking concluded there was no hardware fault and the issue had to be at software end. Since then I've not heard back from TPG about the status of resolution and everytime I call their switchboard, I have to explain the issue all over again.   Today I called TPG and asked them to cancel my connection and guess what, they want a 30 day notice so they can charge me for another 30 days for a service they are not providing currently. I find this quite appalling in terms of customer service. It sets a new low in my view. As I'm working from home, I cannot explain the loss of productivity and stress this has caused due to the lack of internet and the zero progress in resolution inspite of multiple followups.   TPG, I didnt expect your support mechanism to be this bad but if you are going to charge me for services not provided, this will be escalated along multiple fronts.   Regards     ... View more

Hi,   I had requested for a plan upgrade from NBN 50 to NBN Superfast. Although I got an email confirming the plan change was executed, a speedtest has revealed no change in the speed.   I have also rebooted the TPLink modem twice but speed is still what I used to get on NBN 50.   Can someone look into it. I have attached the speed test results.   Regards, Sandip ... View more