The email I got from TPG on 3rd March about the increase did not mention it was only for 12 months, and it did not have a link to Acknowledge, so maybe the ones with links are scams? What IS a scam however is that I was NOT automatically upgraded  to the faster speed. I had to ring up to ask why, to be told someone would look into that and get back to me. Still waiting, and still don't have the faster speed.  So at the moment I appear to be paying $5 more for the same speed as I was before. So my advice is, check your speed using speedtest.net after the date you are supposed to be upgraded! ... View more

The email I got from TPG on 3rd March about the increase did not mention it was only for 12 months, and it did not have a link to Acknowledge, so maybe the ones with links are scams? What IS a scam however is that I was NOT automatically upgraded from 12Mbps download to the faster speed of 25Mbps. I had to ring up to ask why, to be told someone would look into that and get back to me. Still waiting, and still don't have the faster speed.  So at the moment I appear to be paying $5 more for the same speed as I was before. So my advice is, check your speed using speedtest.net after the date you are supposed to be upgraded! ... View more

I've noticed this seems to be a common problem - I've already responded to all the others I can find who have experienced the same problem (which I did as well). My findings are below - hope this helps.    I also got two SMS messages with the same thing a couple of days ago - firstly saying my data was barred as I had insufficient prepaid balance, then another message half an hour later saying I had been charged for 2Gb extra data.  I checked my data usage which was not anywhere my limit.   I have just called TPG who said this was a known system 'glitch' and that if I stayed on the line they would raise a request to get my $10 refunded.    As I work in IT, I quite understand that system glitches happen from time to time.  What I am not happy about here is why the onus was on me to spend half an hour out of my work day calling TPG to request a refund.  If this was a known system issue, why was I not sent a follow-up message to apologise, say a mistake had been made, to please ignore the SMS messages and that I didn't need to do anything and I would be refunded?   This is obviously an  issue that multiple people have had and I would expect TPG to be sending out some communications about this.  It's not good enough to stay silent on it and leave it up to individual customers to request a refund. ... View more

I've noticed this seems to be a common problem, so will respond with my findings having got to the bottom of it, it seems.    I also got two SMS messages with the same thing a couple of days ago - firstly saying my data was barred as I had insufficient prepaid balance, then another message half an hour later saying I had been charged for 2Gb extra data.  I checked my data usage which was not anywhere my limit.   I have just called TPG who said this was a known system 'glitch' and that if I stayed on the line they would raise a request to get my $10 refunded.    As I work in IT, I quite understand that system glitches happen from time to time.  What I am not happy about here is why the onus was on me to spend half an hour out of my work day calling TPG to request a refund.  If this was a known system issue, why was I not sent a follow-up message to apologise, say a mistake had been made, to please ignore the SMS messages and that I didn't need to do anything and I would be refunded?   This is obviously an  issue that multiple people have had and I would expect TPG to be sending out some communications about this.  It's not good enough to stay silent on it and leave it up to individual customers to request a refund.   ... View more

I also got two SMS messages with the same thing a couple of days ago - firstly saying my data was barred as I had insufficient prepaid balance, then another message half an hour later saying I had been charged for 2Gb extra data.  I checked my data usage which was not anywhere my limit.   I have just called TPG who said this was a known system 'glitch' and that if I stayed on the line they would raise a request to get my $10 refunded.    As I work in IT, I quite understand that system glitches happen from time to time.  What I am not happy about here is why the onus was on me to spend half an hour out of my work day calling TPG to request a refund.  If this was a known system issue, why was I not sent a follow-up message to apologise, say a mistake had been made, to please ignore the SMS messages and that I didn't need to do anything and I would be refunded?  ... View more

I'm in a similar position. You'd think in this revenue-strapped time that they would prioritise customers that actually want to upgrade and spend more money with them, but it seems not....... I can't even cancel my account to go to another ISP. ... View more