My problem of no internet access is more serious than these simple trouble shooting tips! I have had no internet for two weeks and a technician has been sent out once already as it's an nbn issue I'm told. The technician said everything was fine when it isn't and it's now down yet again! I have had to relocate to another place to continue work as a result and this is not only extremely stressful and inconvenient it is also putting me at health risk in the current situation. I am still being charged for an internet service I cannot access thus TPG is in breach of original contract for being paid for services not rendered. I am beyond irate at this and in the process of seeking legal counsel to escalate this on my end. TPG need to escalate this too with more senior level support than just front line online simply troubleshooting at this point. If not my payments to TPG will be suspended.
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