After waiting for nearly an hour this morning, finally, I was able to chat with one team support online. I told him I experienced extremely low internet connection and frequent random dropouts. My current plan is NBN50. BUT My speed test result is 2MBS download and 2MBS upload, while only 1 to 2 devices are using the internet at the same time. Then I was told to reset my modem (TP-link AC1600) to factory default settings. I used a paperclip to press the reset button (hole) for 15 seconds. Then no magic. no internet. no sign of any improvement at all. Every time I open a window, it will either fail to connect the internet or say like this "Your newly installed broadband equipment is waiting to be automatically configured." I even follow the instruction to configure my modem manually but it still doesn't work. Very disappointing at TPG customer service and internet connection speed. A piece of sound advice: Do not touch the reset button.
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