After waiting for nearly an hour this morning, finally, I was able to chat with one team support online. I told him I experienced extremely low internet connection and frequent random dropouts. My current plan is NBN50. BUT My speed test result is 2MBS download and 2MBS upload, while only 1 to 2 devices are using the internet at the same time. Then I was told to reset my modem (TP-link AC1600) to factory default settings. I used a paperclip to press the reset button (hole) for 15 seconds. Then no magic. no internet. no sign of any improvement at all.    Every time I open a window, it will either fail to connect the internet or say like this "Your newly installed broadband equipment is waiting to be automatically configured."   I even follow the instruction to configure my modem manually but it still doesn't work.    Very disappointing at TPG customer service and internet connection speed.    A piece of sound advice: Do not touch the reset button.  ... View more