Hi Im a new customer. I was wandering if someone could find out for me if a technician will be coming to my house as I thought thats what sales guy said on sign up. I have nbn wireless fixed in my rental already. Got msg from tpg that my nbn was activated and to plug in my modem as per instructions.The ODU light is red. I have changed ports and turned on and off but still red. Can you please help me ... View more

Just wandering when you sign up to fixed wireless bundle does a technician come out to install it if there is already a fixed wireless nbn box in the house. I'm confused as Got a message that my internet is activated and to plug in modem which arrived today. So followed steps and the ODU light on nbn box is red. I can't get in contact with anyone to find out if I'm doing the right thing and there is something wrong with the connection or I'm meant to be getting a tech over first to install one of the? I checked my installation status and it says (in progress) Please any information w would be appreciated. ... View more

Just wandering when you sign up to fixed wireless bundle does a technician come out to install it if there is already a fixed wireless nbn box in the house. I'm confused as Got a message that my internet is activated and to plug in modem which arrived today. So followed steps and the ODU light on nbn box is red. I can't get in contact with anyone to find out if I'm doing the right thing and there is something wrong with the connection or I'm meant to be getting a tech over first to install one of the? I checked my installation status and it says (in progress) Please any information w would be appreciated. ... View more