I am sick of TPG's customer service and how they handle the account cancellation requests. For other Internet providers, you just simply make a call and it won't take long to have your accounts cancelled. For TPG, this process is extemely ridiculous and disgusting, which is just wasting your time. They don't let you talk to their accounts specialists directly. Even finally they do, the only useful thing is they will tell you to send the cancellation request to this email address: firstname.lastname@example.org. The following links are from ACCC. You can make a consumer complaint aganist this bad company. https://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint https://www.accc.gov.au/consumers/internet-landline-services/consumer-rights-for-landline-internet-services I also called them up and was told that if they don't cancel your account and still charge money from you, call this number of ACCC directly: 1800 062 055 If you have any other suggestion, please add below.
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Today I wanted to cancel my account and found it was extremely difficult and ridiculous! I tried to talk to your online support staff members via live chat from 4:30pm. I talked to three people and all of them told me that they would refer me to their Accounts Specialists team regarding my account cancellation. However, no one from your Accounts Specialists team contacted me. I waited until 9pm (nearly 5 hours) and then my last live chat was closed by your support staff memeber without any response. As being a TPG customer for more than 10 years, I was extremely disappointed!!! I just wanted to cancel one of my two TPG broadband services, but now I have decided to cancel both of them. I will NOT use your service anymore. This is totally unacceptable! I have all live chat messages printed out with the date and time. I will withdraw money from my bank account. I will NOT let you bill me for another month. If you do, I will definitely sue you! As being a customer of yours, you will have to answer my inquiry of my account cancellation ASAP!
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