Hi, I'm posting here after trying for three days to make contact on the Live chat support. I changed plan on the 25-3-2020 after trying to contact TPG for 6hrs. Our NBN speed was around 25/5. Are needing faster speeds. Around 45/10 would be fine. Your plan suggests I will achieve 85 in evening. So I assumed I would get a better result then 25/5 Got confirmation below....Re-started modem.... Now getting around 10/1.... This is half what I was getting prior to "upgrading". I have tried for past 2 days to join online chat with tech support but no luck. I understand it’s difficult situation but I need this fixed asap.
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