I spoke to the Telecommunications Ombudsman's office yesterday. Nearly fell off the chair when someone answered. Spoke to a guy and told him about TPG and their appalling customer service. Anyway, he said the Ombudsman's office will investigate and contact TPG in the aim of resolving my father's internet and phone connection issues by the end of April, otherwise will be escalated. Told him to come to this forum as part of the investigation and he'll get all the information he needs.
... View more
I know its a difficult time, but it has been impossible to contact TPG for any assistance over the past couple of weeks. I've been attempting to get information about a recent internet installation for my elderly father who just moved ino a aged care facility, and although I have a message saying all is installed succesfuly, my father still no internet service, nor phone service for that matter. Numerous attempts to phone TPG is met with an automated message saying "thanks for bearing with us during this time", and then you get told to log on-line to Tech Support before getting cut off. Then you log on to Tech Support and type in a message about your problem, and then you get a message that they're dealing with other customers and try again later, a message you get no matter what hour you try and log on. Meanwhile, my father is paying for no service. I mean, you'd think they'd closed up shop. Beyond hopeless service and support, I'm sorry.
... View more