Thanks for sending your details via PM.
I can see that you've spoke with one of our helpdesk staff and this case has now been escalated to our Engineering team for further assessment.
Currently, our engineers has requested for a TPG Field technician to be dispatched and they are working on the scheduled date.
Nevertheless, I've chased this now with our Engineering team and has raised this as a matter of priority. They'll be contacting you via SMS or phone call once additional information becomes available.
Should you need further assistance, please let us know.
... View more