TPG Community

gdkace · ‎12-11-2022

Thank you. Yes, all works now.

gdkace · ‎12-11-2022

Same here. Called TPG support. After a long wait trying to find what is going on the support person advised that there is a Home phone outage across Victoria. Technicians are working on it "as we speak". ETA on fix is not clear. I am a bit surprised that, if true, this has not been flagged as a critical probem, considering that it is for "All of Victoria" Can someone shed more light on it? ----------------------- Just looked at the router logs and can see the following repeating message for VOIP every IP of the domain has been tried, but we didn't find the correct one!

gdkace · ‎07-04-2020

Technician was booked for Saturday morning and arrived on time. Checked the signal - good. Checked the box on the wall outside - good. Then decided to check the pit on the street. Found our pit and discovered that my cable in the pit had a kink in it. Replaced the bit of the cable with the kink with a patch. Technician was confident that this could be the reason for the dropouts. And he was right! Three days since not a single dropout. So, problem solved.

gdkace · ‎31-03-2020

Hi. I am having frequent (10-15 times a day) dropouts of my NBN HFC connection. It restores itself after about 5 min (upstream connection flashing), but creates a huge inconvenience for me. I am unable to get through on the support chat, so trying to reach out this way. As I can see, this is a common problem, which usually requires a visit by technician. Please HELP - will provide account details via private message.

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Re: Phone line not working but internet connected

Re: Phone line not working but internet connected

Re: NBN HFC frequent dropouts

NBN HFC frequent dropouts