Hi @turner1967,   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection   If you're having issues with this modem set up, we have also created this article that may help:   How to set up your TP-Link TD-W9970 modem for ADSL2+   In your case, we have identified an issue with the line and a Telstra technician went out to fix it. We have checked the status of your connection and it shows up and running now.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.   ... View more

Hi @turner1967,   Thanks for your enquiry!   Can you please provide some more information about your modem (make, model, nbn, adsl etc). Then we can provide you with a modem guide.   Regards, David_M ... View more