We apologise for the inconvenience this issue is causing you, @andrek.
We have managed to locate an account using your community details and we can see that you have been in touch with our Accounts Team on 30/Apr/2018.
It would be best that we arrange an account specialist to contact you and discuss the status of the installation.
We'll use the contact number we have on file, but if you have a preferred contact number, please send it via private message.
Should you have further queries, feel free to drop us a message. Thank you.
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