Hi.   I received message saying that my NBN had been installed and then another message saying can't see me online.   I have plugged modem in, and the wifi is up and running but not carrying any internet. I tried to look at troubleshooting and now wonder if i need an NBN connector device - have just moved into this house and there was just a wall socket. I have tried to get in contact through the online chat - can't find a phone number!  And replied to an email.   Please help! ... View more