Raised an order for NBN in November. Open TIO case. NBN site technician thinks he installed the service last Friday & wanted to check the connection. TPG had not provided BYO modem credentials in advance so called them & after tech & myself waited for 1 hour TPG then cut the call saying 'nobody is available'. NBN tech had to leave. After hours of trying finally obtained the BYO modem credentials yet receive the message: 'Unable to connect to the internet. Contact your ISP'. Have sent emails to multiple channels: No responses. Try to contact via online chat: 'Nobody available' I have an open TIO case & the case manager called me today & said she will have a support member call me after 5:30 PM today. Nobody called. Hopeless.
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