TPG Community

Ken-C · ‎15-05-2020

Hi there Welcome to the community, Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you kind regards

Ken-C · ‎15-05-2020

Hi there Welcome to the community, Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you kind regards

David_M · ‎01-04-2020

Hi @Khouri1 For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you. Regards, David_M

Khouri1 · ‎01-04-2020

The Internet has not been operating at home for a long time and all your attempts to contact you have been unsuccessful

Khouri1 · ‎01-04-2020

There is no internet or phone that works at home for more than two weeks. Please help

Khouri1 · ‎30-03-2020

TPG: We've shipped your equipment or modem to you. Track your shipment (available after 7pm today): startrack.com.au/track-trace/?id=M7ZZ50321968 TPG: NBN installation complete! If porting your number allow 1-5 working days. For setup help visit https://tpg.com.au/setuphelp TPG: Your NBN service is installed but we can't see you online. For modem setup help visit link.tpg.com.au/xMoUBn. For modem delivery: www.tpg.com.au/modemdelivery

Khouri1 · ‎30-03-2020

My phone line and the internet are cut off, and I am waiting for the transfer to NBN from more than two weeks in these difficult times and my children need the internet to continue the study, please reply

TPG Community

About Khouri1

Re: NBN crashes

Re: My internet device has malfunctioned

Re: النترن

The phone and the internet don't work at home

No

The phone line and the internet were cut off and I received these messages without any solution to t

My phone line and the internet are cut off, and I am waiting for the transfer to NBN from more than