Hi @Cristina711,    If you have NBN and has the old my account interface, you can click on "Check Your Current Balance" and from there, you can retry the payment. If you still require assistance, send a private message with your TPG customer ID or username.  How do I private message (PM) in the community   Regards,  Angeli ... View more

Don't you understand i can't log in to retry payment theres enough funds code E-validate user name keeps coming up incorrect username incorrect password you are not picking up the phone  and what am i suposed to do in this chaos i have 86 year old sick father and now this. ... View more