Hello Erika Thank you for helping with my issue and I can bring you up to date with a development. I have on my TPG account a Samsung Galaxy S5 ( my wife's phone) and a Samsung Note 5 ( my phone). The problem phone has been the S5 which we have tried to use daily overseas without success. The Note 5 has been turned off but because the S5 has not been connecting to the International networks I tried the Note 5 and found it worked fine.   Galaxy S5What I have found is that the S5 has an extra function under Mobile Networks that the Note 5 does not have called Data Roaming. This was set by default to National Roaming Only, so it would not work overseas. Changing the setting to All Networks has solved the problem. We had been unaware of this setting and had assumed that turning the Mobile Data setting on and off was the way to manage the use of data. So all is now well and the S5 is working fine on International Roaming. It seems strange that the S5 has this additional setting that the Note 5 does not have. I have elaborated on this solution in case there are others who may be unaware of the need to change this setting in order to access international roaming. cheers. ... View more

Hello Reizl. Thank you for following this up with your technical team. As I advised in my initial post, I was unable to manually connect with Sunrise, so please pass that on to the team if you have not done so already. I am unable to provise any further information on that service as I am now in Hallstat in Austria.   I find I cannot connect to an operating service in Hallstat. The available networks on the phone are: A1 (3G), 3 AT, and T-mobile A. They are all recognised as an "available network" by the phone. The phone automatically connects with A1(3G), but when I send a text or try to log onto the internet I get a message saying the service is currently unavailable. I have tried to manually connect with the other 'available networks' - 3 AT and T-Mobile A -  but I get a message saying "Unable to connect. Try Later". I have tried for several days with no luck.   Let me assure you there is nothing wrong with the phone as it worked well on global roaming in Italy just a week ago.   I would not mind so much if TPG made it clear in their documentation that the global roaming service may not work in all areas. My situation is that I have some medical issues and need to be connected while travelling. I had assumed the TPG global roaming service, being with Vodaphone, would provide comprehensive coverage but my experience and that of others on this thread is that this is not the case.  Fortunately I have a global roaming sim in my tablet as backup. It works where TPG does not. ... View more

Hello Manuel I am in Switzerland and International roaming is not working. My phone will not connect to any of the available networks which are are Salt, Sunrise and Swisscom. When you say Vodafone have advised they have fixed the issue, have you actually checked? Which of the networks should I be able to connect into to get a service? Please advise. ... View more