TPG Community

3945161 · ‎30-04-2020

Hi there, did you manage to cancel your acount? I have asked to cancel my internet service on 20/04/2020, but as of today 30/4/2020, I still don't hear anything new from them. I also hope they will rectify their billing.

3945161 · ‎30-04-2020

A TPG staff contacted me and all that was to ask me to email cancel@tpg.com.au I told her I had already emailed twice to that email address prior to her call. Why is it that I still not heard from TPG about cancelling the internet service and rectifying my billing? It seems to me every time so far TPG staff is telling me that someone else will handle my request, then that someone else will tell me another someone else will handle my request, then that someone else never comes back!

3945161 · ‎27-04-2020

Oh dear I checked my invoices, TPG did indeed issue me an invoice! Invoice date raised - 18/04/2020 I sent the email the requesting for cancelation on 20/04/2020 But *prior to* to 18/04/2020, a TPG staff said to me over the phone that I won't be billed for this period because I have raised to their concern way way ealier that the internet is extremely extremely unstable. Looks like they went ahead to bill me anyway, for a service they did not deliver, not to mention all the troubles they have caused because there is no internet!

3945161 · ‎27-04-2020

Very unfortunate, I have to cancel my internet with TPG. As directed by a TPG staff, I need to write an email to TPG at cancel@tpg.com.au An automatic email was sent back to me that the request it will be processed within a few days. Very unfortunate, after a week, I still haven't heard from TPG. So no internet, and also no cancellation. Would bill still be automatically charged? Really shame on you guys.

3945161 · ‎21-04-2020

And not just that, the Moderate also irresponsibly marked my previous post as 'solved'. The problem was not solved. This really makes me suspect the technical assistence from TPG staff. So far, I have not received any real help nor problem solving from TPG staff; only pushing responsibility to someone else. Extremely unprofessional!

3945161 · ‎21-04-2020

This is another post related to my previous post: https://community.tpg.com.au/t5/Broadband-Internet/No-internet-connection-nearly-whole-day-and/m-p/52098#M20576 Can't imagine TPG staff came up with a story saying I have switched to an internet provider, and i was asking them wrong question! Really shame on you guys! I had no internet at all from Saturday 18/04/2020, to Monday 20/04/2020, 3 whole days. This is no internet at all, not just dropping in and out. Then a TPG staff called saying my home phone number has been reallocated to someone else?! Besides pushing the responsibility to Telstra and back to myself now, you guys has not helped me fix any problem.

3945161 · ‎19-04-2020

Very unfortunate. I have made my issues known to TPG multiple times. But the internet access is not resolved. As of yesterday 18/04/2020, it was 24 hours no internet at all. Not just dropping in and out. Today, 19/04/2020,until now 9:20am, there is still no internet. Managed to talk to a TPG staff over 3 conversations. However, yet again and again, it was consistent that TPG keeps pushing the issue and responsibility to Telstra - keep saying it is Telstra's problem and a ticket has been launched to Telstra. There was no practical problem solving at TPG's end that I can see. I signed the plan with TPG, not with Telstra; if Telstra has a problem with the line or whatever reason cause the internet service to not working. It is you, TPG's responsibility, to work with Telstra to get this fix. Please be a bit more responsible for your service. It has been 4 weeks like this already. Looks like the only solution is to change to another provider. - In fact I am looking for one now. I am writing this post to share my experience. And if anyone comes across this post - I seriously do not recommend TPG to anyone. If you are already on TPG, please reply on your luck to have stable internet connection; if somehow there is an issue, you know the answer is that Telstra hasn't done its part, not TPG! Shame on you guys!

3945161 · ‎02-04-2020

Also question to anyone who happens to land on this page: Do technician staff in tpg actually ever provide any meaningful support? Or able to resolve anything ever? Any thoughts?

3945161 · ‎02-04-2020

Today internet is working but very small, google speed test show: 0.25 Mbps download 0.21 Mbps upload Though working, kind of, but it drops in and out throughout the day! Then eventual got through the Technical Chat Support - after many hours of trying to request the chat . The technician is of no help! Ask a few standard questions, then suddenly disconnect my chat after asking me to unplug the cable from the wall socket - this is like less than 1 minute! Extremely bad support! Looks like changing provider is the only choice - for whoever who is having the same experience here.

3945161 · ‎01-04-2020

Today 01/04/2020 - from 7am to 4.30pm, 95% of the time there was no internet! This internet is no longer usable! Can anyone help?

3945161 · ‎31-03-2020

Today 31/03/2020, also no internet. I need to write all this messages with my mobile data.

3945161 · ‎31-03-2020

Hi, I hope this issue I am raising will be addressed and fixed soon. As this has become really important now. Given the current covid 19 situation, I need to work from home, and so a working and stable internet connect is crucial. But very unfortunately I had no internet, practically at all, yesterday 30/3/2020, for the whole time from 7.30am to 4.30pm. This is not the first time, I notice the internet has been no good since around last Tuesday or Wednesday (18/03/2020, or 19/03/2020), then the following days the internet was dropping in and out the whole time, and droping out around every 10 mins. Only at night time, and on Saturday and Sunday, I was able to connect to the internet more consistently. It seriously affects my work, as I am in the field of software development. Also without the internet, I cannot have online meetings. All this time, I need to connect to the internet via my mobile data! I have been with TPG for nearly 10 years now. My experience with TPG internet is that, it somes time drops out (more frequent than I like, but still usable), but never at a point that it has no internet at all (that mean TPG's internet currently is unusable). I have done all the related troubleshooting that what would be suggested: plug, unplug, boot, reboot etc. This does not solve the problem. The DSL light and Internet light is consistently off. I had called tpg support, the support staff confirmed there is no connection at all (well, obviously), then he said need to forward my phone call to an 'engineer'. I waited for about 1 hour, never got through. So there is still no internet. Could tpg locate my account and do some troubleshoot at your end, and get to the bottom of this issue please? The result would be very straight forward: there is internet, or no internet. If tpg cannot fix the issue for reason such as infrastructure wise or other reasons, that is fine, I'll switch to another provider. But please don't provide support that is meaningless - putting people on hold but the phone would never get through! Thanks

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About 3945161

Re: Account Cancellation

Re: No internet connection nearly whole day (2)

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No internet connection nearly whole day (2)

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No internet connection nearly whole day and