We apologise for the inconvenience this issue is causing you, Kewwi. As advised, we are processing the refund in batches, but it will be processed anytime soon.   We can see that this issue has been escalated to our Complaints Resolution Team and we will make another follow up.   Again, we're sorry if we are unable to provide the refund on the estimated time frame, but please be assured that we continue in chasing this matter and will have the case manager contact you as soon as new update becomes available. ... View more